Ensuring business continuity during the digital switch for schools

In the ever-evolving landscape of technology, schools and Multi-Academy Trusts (MATs) must adapt to changes swiftly and efficiently to maintain their operational effectiveness.

One such significant change on the horizon is the switch from Public Switched Telephone Network (PSTN) to modern telephony solutions. By January 2027, traditional landline services will be phased out, transitioning entirely to digital Voice over Internet Protocol (VoIP) services.

As a procurement framework recommended by the Department for Education (DfE), Everything ICT is here to support you in seamlessly maintaining day-to-day activities during this critical switch.

Importance of business continuity in education

Maintaining business continuity in education goes beyond keeping the lights on; it’s about ensuring smooth operations amidst significant changes. The shift to modern telephony solutions is one such change that can impact your institution. Disruptions in communication can result in lost teaching time, decreased parent satisfaction, and negatively affect student outcomes. Humans are creatures of habit, and disruptions to their routine can cause stress and dissatisfaction, particularly in education where reliable communication is vital. Ensuring continuity during the digital switch is crucial to maintaining stakeholder trust and satisfaction.

Reliable solutions for schools during the digital switch

To support you in minimising disruptions during the digital switch, Everything ICT offers access to a network of pre-approved suppliers that provide a range of high-quality, dependable telephony solutions. By ensuring schools receive the best products and services at competitive prices, we can help mitigate potential disruptions in communication, preserving stakeholder trust, and satisfaction. These solutions include:

• VoIP systems: VoIP offers several advantages over traditional phone lines, including better call quality and enhanced features such as voicemail-to-email, call recording, and business continuity options.

• Session Initiation Protocol (SIP) trunks: SIP trunks are virtual telephone lines that eliminate the need for physical phone lines, providing greater flexibility and scalability.

• Cloud-based solutions: Hosted phone systems and unified communications as a service (UCaaS) are powered by cloud technology, offering a modern, efficient, and scalable alternative to outdated landline systems.

Support services

Ensuring that schools can seamlessly transition to and effectively utilise their chosen telephony solutions is a key priority for Everything ICT. To mitigate any challenges and support schools every step of the way, we offer access to a range of comprehensive support services through our network of pre-approved suppliers. These services are designed to provide schools with the necessary expertise and assistance to ensure a smooth transition and optimal use of their new telephony systems.

• Consultation and planning: Expert advice on the best telephony solutions for your business and detailed planning to ensure a smooth transition.

• Installation and configuration: Professional installation and configuration services to ensure that your new telephony system is set up correctly and efficiently.

• Training and support: Comprehensive training for your staff and ongoing support to address any issues that may arise during and after the transition.

  
  

Our expert team offer tailored support to help schools navigate the procurement process, from needs assessment to supplier selection and implementation. A dedicated member of our team works closely with you to understand your requirements and supports you in finding the most suitable solution. This personalised approach ensures that you receive the support you need to make informed decisions in finding the right solution for you.

Conclusion

The PSTN switch-off presents a significant change, but with the right planning and support, schools can ensure a smooth transition to modern digital telephony systems. By leveraging Everything ICT's fully compliant procurement framework, schools can access reliable solutions and comprehensive support to maintain continuity and enhance their communication capabilities, all while ensuring value-for-money.

Prepare now to future-proof your school's communication infrastructure and enjoy the benefits of advanced telephony solutions.

For more information on how Everything ICT can assist your school with the digital switch, contact our team.